Tells us they’re still doing wiring and it’s really difficult because we have a 2019 (doesn’t matter - they looked up the install guide and said they could do it before we left) and they can’t get around the airbag (again doesn’t really matter to me - most cars have knee airbags these days). Another half hour goes by and then we finally get an update because one of the techs was leaving the garage for a different reason. So we went back 3.5 hours later - ours is now the only car in the install bay but doors locked so we just stand around. Problem #4 - we didn’t receive any updates the entire afternoon so we were left wandering a parking lot shopping plaza for the entire time since covid and you can’t even sit in a bar or restaurant while waiting nor is there any seating or bathrooms available at BBY. Something seemed off though like one or both of the techs were new or less experienced but I couldn’t point to anything specific about my gut feeling. Fine with us since that’s in the advertised 2-4 hour advertised install window. Regardless they also confirmed the product was compatible but that it would be a 3.5 hour install. Even though the BBY website says the product is compatible with our car (‘19 premium CVT wagon-though the website only had sedan option but I assumed that was bad web production and not intentional). Problem #3 - finally sort out the free install, but then proceed to witness the techs go into a complete downward spiral with each other after realizing we have a Subaru and that they would need to do a hard wire install since no t harness was compatible. Gets a manager and manager tried the same thing until I showed him on my phone and then he figured something out. Tech tells us it’ll be $150 - I remind them that if I bought the same thing on their website today that I could get the install parts and service included for no additional cost. Problem #2 - finally getting helped now but apparently when this was bought my boyfriend’s dad didn’t click the necessary menu options in the checkout process to have the installation parts and service added for free. Place was chaos there were two techs and one store employee not really doing anything, meanwhile four customers were just standing there twiddling our thumbs like no one knew what was going on. finally at 1:30pm they unlock the door to check us in. time rolls around and two other cars are still in the install bay. Arrived a half hour early so we were happy to wait until 1:15pm to check in etc. Problem #1 - we made an appointment in December for 1:15pm. He’s gotten starters before from BBY because the installation was often included in the product price. The starter he got us is listed as compatible via the Best Buy website (Compustar 4905S-Kit with two remotes and the CM-DC3 module). My boyfriend’s dad bought us a remote starter for Xmas and ironically we tried getting it installed yesterday on Valentine’s Day only for all hell to break loose. Now we’re worried geek squad might’ve done something irreparable to the car wiring that we won’t know about until it’s an emergency at some distant time in the future. In short, we have a ‘19 impreza - it’s our first car and no qualms with it at all.
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